betbero Privacy Policy

1. Who We Are

betbero is an online gaming and casino platform operating in the Philippine market, providing Filipino players with access to casino games, live dealer tables, slots, bingo, and related entertainment services. betbero acts as the data controller in respect of the personal data it collects from players and platform users.

As data controller, betbero determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection laws, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

If you have any questions about how betbero handles your personal data, or if you wish to exercise any of your data rights, please refer to Section 14 of this Policy for contact details.

2. Data We Collect

betbero collects personal data from you in the following categories, depending on how you interact with our platform:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (used to verify the 21+ age requirement)
• Email address
• Mobile number
• Residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Username and encrypted password
• Government-issued identification documents (for KYC verification)

2.2 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card details)
• Transaction amounts in Philippine Peso (PHP / ₱)
• Bonus and promotional credit history

2.3 Gaming & Activity Data

• Game history, bet amounts, and outcomes
• Session duration and login timestamps
• Responsible gaming tool usage (deposit limits, self-exclusion requests, etc.)
• Customer support interactions and correspondence

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform usage analytics (pages visited, features used, time on site)

3. How We Use Your Data

betbero uses the personal data we collect for the following purposes:

betbero will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the new processing activity.

4. Legal Basis for Processing

betbero processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to provide you with access to the betbero platform and its services, including account management, game access, and payment processing.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, age verification obligations, and reporting requirements under Philippine law.
• Legitimate interests: Processing is necessary for betbero's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

betbero does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

• Service providers and processors: We share data with trusted third-party service providers who assist us in operating the betbero platform, including payment processors (GCash, Maya, and partner banks), KYC and identity verification providers, customer support platform providers, and IT infrastructure and hosting providers. All such providers are bound by data processing agreements that require them to protect your data and use it only for the purposes we specify.
• Regulatory and law enforcement authorities: We may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, court order, or regulatory direction.
• Fraud prevention and security: We may share data with fraud prevention agencies and security partners where necessary to detect, prevent, or investigate suspected fraud, money laundering, or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of betbero's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

betbero uses cookies and similar tracking technologies (such as web beacons and local storage) on our platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and understand how you use our platform.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the betbero platform to function. They enable core features such as keeping you logged in, maintaining your session security, and processing transactions. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalized experience on betbero.
• Analytics cookies: These cookies collect anonymized information about how players use the betbero platform — such as which pages are visited most frequently and how players navigate between sections — to help us improve the platform's performance and usability.
• Marketing cookies: Where you have given your consent, these cookies may be used to deliver relevant promotional content about betbero's offers and games. You can withdraw consent for marketing cookies at any time through your browser settings.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the betbero platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

betbero retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your betbero account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Gaming activity data: Retained for the duration of your account and for up to three (3) years following account closure, for dispute resolution and regulatory compliance purposes.
• Customer support records: Retained for up to three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

When personal data is no longer required for any of the above purposes, betbero will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8. Data Security

betbero takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the betbero platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized betbero personnel with a legitimate business need can access personal data.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Staff training on data protection obligations and secure data handling practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While betbero takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your betbero account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Data Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by betbero:

To exercise any of these rights, please contact betbero's Data Protection Officer using the details in Section 14. betbero will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request. In some cases, we may be unable to fulfill a request where doing so would conflict with our legal obligations.

10. Children & Minors

The betbero platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations. betbero does not knowingly collect personal data from individuals under the age of 21.

If betbero becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or bonuses associated with an underage account will be forfeited.

If you are a parent or guardian and believe that your child has registered on betbero or provided us with personal data, please contact us immediately using the details in Section 14 so that we can take appropriate action.

11. International Data Transfers

betbero primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and certain software platforms — may process data in other countries. Where personal data is transferred outside the Philippines, betbero takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include contractual clauses that require the recipient to protect your personal data, or reliance on the recipient's participation in a recognized data protection framework. By using the betbero platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with this Policy.

12. Third-Party Links

The betbero platform may contain references to third-party services, such as payment providers. betbero is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of betbero.

This Policy applies solely to personal data collected and processed by betbero. It does not cover data collected by third-party payment processors, banks, or other external services that you may interact with as part of your betbero experience.

13. Updates to This Policy

betbero reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players through the betbero platform, by email, or by other appropriate means. The date of the most recent revision is indicated at the top of this page.

Your continued use of the betbero platform after any changes to this Policy have been posted constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how betbero protects your personal data.

14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or betbero's handling of your personal data, please contact our Data Protection Officer:

Email: [email protected]

Please note that this email address is displayed as plain text for reference only and is not a clickable link. To contact us, please copy the address into your email client manually, or use the live chat feature available on the betbero platform.

betbero will acknowledge your request within five (5) business days and aim to resolve all privacy-related inquiries within thirty (30) days. For complex requests, we may require additional time and will notify you accordingly.